Terms & Conditions
Breakfast
Room Guests please note:
If you have booked your room directly via The Chequers at Burcot website, breakfast is included. You can choose one meal (from the current breakfast menu) and one drink (tea or coffee or orange juice). Any additional items are chargeable.
If you have booked your room via a 3rd party provider, breakfast is an additional charge.
Celebratory cakes in restaurant
Should you wish to bring your own celebratory cake for any birthdays, anniversaries the following charges are applicable: Table of up to 6 people £15 per booking and for a table of more than 6 people £25 per booking.
Damages
We reserve the right to charge guests for any damages – this includes but is not limited to: linen, room and restaurant items.
Deposits – Functions
As per signed contract between The Chequers at Burcot and The Customer.
Deposits – Restaurant
Deposits are non-refundable and are redeemable against the final bill; can be redeemed at a later date but must be used within 6 months of original booking date. During busy service times we reserve the right to require a deposit. For all bookings of 6 people or more, we require a £10 per person deposit (Tuesday to Sundays). Where contract signed between The Chequers at Burcot and the Customer – as per terms & conditions of contract.
Dogs – Rooms & Restaurant
Well behaved and trained dogs are welcome to stay; there is a maximum of two dogs in one room. Please enquire when booking as there is an additional cost. We also allow well behaved and trained dogs in the restaurant. No dogs allowed on any furniture, Chequers linen, nor to eat or drink off any Chequers crockery. Guide dogs are allowed throughout the rooms and restaurant, free of charge. See ‘Travelling with Dogs’ for further information.
Gift vouchers
If you are settling your stay using a voucher, you must mention it at time of booking and give it to reception at the point of check-in, otherwise you may have to pay for your stay in full. All vouchers feature a unique reference ID code, may only be redeemed once, may not be exchanged for cash, will not be replaced if lost and is non-transferable. Subject to availability. Valid 12 months. Terms & conditions subject to change.
Hen/Stag/Wedding bookings
For the comfort of all our other guests we ask that we are made aware of any Hen, Stag or Wedding parties at the time of booking; we may refuse the booking if we feel it may compromise the enjoyment of our other guests. If you book without notifying us prior to the booking, we reserve the right to refuse the booking upon arrival.
Lost keys
A charge of £45 will be taken in the event of a lost key.
Lost property
We are more than happy to post any lost items subject to the costs of postage being paid by the guest. We reserve the right to give to charity or dispose of lost property if it is unclaimed 1 week from the stay date.
Menus
All menus items are subject to change without prior notice. All menus are subject to a discretionary 12.5% service charge.
Menus – Allergies & Dietary Requirements
Please speak to us about any allergies or special dietary requirements before you order. Please be advised nuts are present in the kitchen and bar.
Menus – Set – for groups of 8 or more
Choose either Menu 1 or Menu 2 or Menu 3 for your entire group. Available for bookings of more than 8. In order to secure booking, we must receive a deposit of £10 per person within 5 days of asking us to hold the reservation. We cannot guarantee or hold any reservations after this time without a deposit. Deposit is non-refundable and is redeemable against final bill. Should you cancel the booking after paying the deposit, deposit will be used against another booking (but must be used within 6 months of original booking date). Menu choices to be received one week before the reservation date. Availability of items are subject to change. Prices & choices correct as at time of publishing.
Menus – Festive (excludes Christmas day)
Menu is subject to change. Entire group to eat from same menu – either Festive menu or Main menu but not a mixture of both. All reservations for our Festive menu require a deposit of £20 per head within 5 days of asking us to hold the reservation. Deposit is non-refundable and is redeemable against the balance on the day of your visit. Should you cancel the booking after paying the deposit, the deposit will be used against another booking (but must be used within 6 months of original booking date). A pre-order is required to be completed for all festive bookings at least 7 days in advance of your reservation. Pre-order form will be emailed to you. If we are given less than 48 hours’ notice of party numbers decreasing, the full menu price will be applicable.
Menus – Christmas day
Call to be put on the waiting list – please advise how many adults, how many children, telephone and email. When menus are ready, the General Manager will contact you. £50 per person non refundable deposit required from 1 December.
Menus
All menus items are subject to change without prior notice. All menus are subject to a discretionary 12.5% service charge.
Personal items
We cannot be held responsible for any personal items left on our premises.
Restaurant bookings
Friday & Saturday dinners (and Sunday lunchtimes) – tables are only available for 2 hours. For bookings of more than 6 you must speak to a member of staff. In some instances, especially during peak hours, we will require a deposit in order to secure your booking.
Room cancellations & non-arrival charges
If booked directly via our website: You may cancel your reservation free of charge until 2 days before arrival. You will be charged the total price of the reservation if you cancel in the 2 days before arrival. In the event of a non-arrival, you will be charged the total price of the reservation.
For any bulk bookings (more than 3 rooms by the same person), deposit is required – give one month notice before booking date and full deposit returned, less than one month and half deposit returned.
Please note that Card details used to secure a reservation will not be charged (with the exception of a cancellation outside of permitted time or a no-show).
Rooms – check in and check out
You may check into your room from 3pm and we ask you to check out by 11am on the day of departure. While you are welcome to request an early check-in, unfortunately we cannot guarantee this as your room may not be ready. You are also welcome to request a late check-out; again we cannot guarantee this. If we can accommodate either request, there will be an additional cost.
Rooms – Occupancy
Please be aware that all of our rooms have double rooms and are reserved for single or double occupancy only. Due to safety implications and housekeeping requirements any guest found to be in breach of this double or single occupancy rule will be subject to an extra fee upon check out.
Smoking
We operate a smoke free policy (including e-cigarettes) in all rooms and in the restaurant and will levy a penalty charge if you breach this policy.
Travelling with dogs
Please let us know when you book that you will be bringing your dog with you. Your dog(s) can stay for a fee of £20 per dog per night. A maximum of two dogs are allowed within the bedroom. Dogs are welcome in the restaurant. All dogs must be kept on a leash at all times including external areas. Dogs must not be left unattended in hotel bedrooms for prolonged periods of time. No dogs allowed on any furniture, Chequers linen, nor to eat or drink off any Chequers crockery. A charge for additional laundering will be made if pet hair is found on or in bedding/towels. The dog owner will be liable and subsequent charges will be levied on or after departure should any damage be sustained to the hotel property. Any fouling in the bedrooms, public areas and grounds must be cleaned immediately and the area sanitized. Failure to do so will result in a penalty payment of £100. Dogs that are deemed to be a nuisance or danger to other guests must be removed from the premises immediately. The hotel reserves the right to make this decision at any time. The hotel does not accept liability for any loss, damage or illness to your dog (s). The hotel staff will not give any assistance with the care and cleaning up after dog(s). Guide dogs are allowed throughout the rooms and restaurant, free of charge.
Your obligations
When visiting our premises, you agree to comply with all licensing, health and safety, hygiene and all other applicable regulations. You are responsible for any minors under your care. This includes but is not limited to, ensuring they are safe at all times. You also warrant that you will not cause damage to the premises. We reserve the right to charge you the amount of making good any damage caused to our premises, as well as the cost of any items taken from our premises.
Governing Law
These terms and conditions are governed by English law.
